Management expects for the associate to answer and complete a certain number of calls per day. However the training does prepare you to complete your day-to-day task. Overall, the job can be quite stressful, but depending on who your manager is they'll typically work with you to manage the job stress. Filter by location to see Provider Service Representative salaries in your area. 2. All positions will be working from our Rancho Cucamonga headquarters. Inland Empire Health Plan Reviews. Overall, it was the company for me, but there were alot of perks including the benefits. Horrible leadership. New iehp careers are added daily on SimplyHired.com. Help us be the best! Learn about IEHP culture, salaries, benefits, work-life balance, management, job security, and more. Liana Gonzalez. They respond to requests and complaints, make sales, process orders and provide information on the organization and its services. If you have ONLY Medi-Cal with IEHP: If you have questions, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. Authorized Representative: You can represent yourself at the State Medi-Cal Fair Hearing. Enjoyed as siting every customer with their financial needs, and knowing I was their to assist, especially the non-english speaking customers. Im sorry if I'm using my PTO it will not be for me hang around there. Member Services Representative - Medi-Cal. Appointment of Representative Author: Medi-Cal Eligibility Division Subject: Appointment of Representative Keywords "Appointment of Representative, California Department of Health Services, Medi-Cal eligibility, forms, MC 306"; WCAG 2.0 Created Date: 8/31/2005 10:46:48 AM To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. they're promoting some people that look 27 years old to supervisor. "Supervisor Rowe brings a wealth of public service experience and will be an effective representative on the IEHP board," said Vice-Chair, Curt Hagman, Chairman of … The workday was the same everyday. Member Services Representative - Medi-Cal Regular Full-Time Jan 13, 2021 0.00 mi. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. I enjoy my job and the Members I speak to. 30 iehp jobs available. great compensation benefits are awesome for the employee and family. Posted: (4 months ago) Posted: (5 months ago) Reminder: The iehp job fair for 50+ Member Services Representative positions is tomorrow from 5PM-8PM! all Inland Empire Health Plan reviews in United States, all Inland Empire Health Plan reviews worldwide. By illing out this appointment, I agree to have my authorized representative to act on my behalf for the IEHP member services selected above. I learned Medical Terminology. The IEHP representative will give you an authorization number beginning with … Good team culture within the company and excellent benefits. I love working at IEHP. Customer service is always first and everyday you strive to meet the health needs of the community. If i could i would go back to work for this company again. Had great team culture. Change member's doctors, order new ID cards, register members for programs; weight management, diabetes program, carseat program, check referral status, assist members and providers with eligibility information, etc. Email. Corona jobs. Member services Get his/her professional email address for free Leland Glisson. Health Details: Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire.We are also one of the largest employers in the region. Do yourself a favor don’t apply for member services it’s the bottom of the barrel and the sh** end of the stick in that department. How did you feel about telling people you worked at Inland Empire Health Plan? I worked at IEHP as a temp for 6 months before being hired on as an MSR. What is the best part of working at Inland Empire Health Plan? Medi-cal supervisors are shady talk about other supervisors and reps out loud. Iehp has grown tremendously over the years which has caused the company to become significantly understaffed and increased the stress levels of the current employees making the employees miserable also due to the increased need of member services it decreased the advancement opportunities everyone in member services are simply seat fillers if you do get the opportunity to advance it is due to favoritism, Local, kaiser medical coverage wknds and holidays off, Understaffed, favoritism, excessive meetings, supervisors need more training. You can call an IEHP representative at Member Services (there is a number on the back of your IEHP Member Card) letting them know you would like to see a therapist at Serene Pathways Counseling and would like an authorization for therapeutic services. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Cal MediConnect’s integrated platform and blended financing gave HPSM the flexibility to design a program to meet the full spectrum of needs of its members. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. I do not have anything bad to say about this company. This company was a great company to work for. Every work experience is unique. For example Halloween is huge but the rest of the company is alotted time to enjoy the parade and participate. I had a wonderful experience from beginning to end. Management was great. Good management in my department, friendly department. What is the interview process like at Inland Empire Health Plan? Great place for opportunity as well . Jobs; Companies; Salaries; Interviews; Search He was a Disability Representative for Molina Healthcare from 2015 to 2017 and prior to that a Benefits Resources Specialist for Southern California Rehabilitation Services from 2007 to 2012. Salary estimates are based on 10,521 salaries submitted anonymously to Glassdoor by Provider Service Representative employees. Remarks noted by QA’s are sarcastic and lack positive enforcement. I was responsible for answering member's calls and documenting them. Manager, Contracts. Join our Talent Community to receive updates about Call Center Careers at IEHP. You can also email MemberServices@iehp.org. The average Member Services Representative salary in the United States is $35,015 as of January 29, 2021, but the range typically falls between $32,256 and $39,132. Find jobs in The USA. To serve our community is a privilege and an obligation which we take very seriously. What is the most stressful part about working at Inland Empire Health Plan? This is a crazy stressful environment. To be successful as a Member Service Representative you should have strong customer service skills and enjoy working with people. Great place to work with wonderful benefits. This job also provides a retirement program, paid vacation, paid sick leave, and yearly bonuses. Also, following local nursing facility closures and historical efforts by the San Francisco Health Department to move people to community settings, HPSM discovered through interviews with nursing facility residents that many wanted to leave and could do s… health fairs and free lunch during busy periods in the month. Member service representative job is awful. I did advance to a Medicare MSR within a year and if my attendance would have been better I could have had more advancement opportunities. View Profile. Responsible for receiving, responding to, and directing member phone calls, or written questions. What is the vacation policy like at Inland Empire Health Plan? The national average salary for a Provider Service Representative is $33,137 in United States. Learning new material on medical benefits to educate all new members on their rights. Not member services unless you took pto to have the day off. Lunches and breaks are timed and scheduled accordingly due to the service level of phone calls coming in. It was very rewarding being able to assist in the bilingual English/Spanish to new and existing members regarding medical benefits and eligibility, and monitor and maintain all enrollment/dis-enrollment status to health care providers. IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. I have worked for IEHP since 10/2014 as a temp and was hired on permanent in 4/2015. You can not even get a sip of water without taking some personal time and you have to mark personal time or else those calls keep on coming in. IEHP Careers - IEHP Welcome to Inland Empire Health Plan. They work you like a dog and monitor your every move. Ask a question about working or interviewing at Inland Empire Health Plan. A Southern California native, Supervisor Rowe was appointed to the … A Member Service Representative provides support and service to clients of a membership-based organization, such as a bank or insurance agency. Have no knowledge and are unprofessional. Working as a Member Services Representative at IEHP ... Posted: (3 days ago) The Management team at IEHP are great and very supportive. Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Lack skills.They spend all day gossip. We want to help you find great companies. Summer Jackson. © 2019 Inland Empire Health Plan. working hours are 8am - 5pm which can sometimes be inconvenient. RANCHO CUCAMONGA, Calif., Jan. 28, 2021 /PRNewswire/ -- Inland Empire Health Plan (IEHP) is proud to announce San Bernardino County Third District Supervisor Dawn Rowe has joined the health plan's Governing Board and will serve alongside the dedicated members who represent both Riverside and San Bernardino counties. Management treats you like a number with no respect. We are also one of the largest employers in the region. IEHP Member Service Representative (Former Employee) - Rancho Cucamonga, CA - March 24, 2018 It is an amazing company to work for. Member Services is one step above a sweat factory. This place is stressful and not enjoyable to be in. The only thing about the company is that it is hard to move up to a different department, especially when you work in member services. Schedule, cafeteria on site, employee involved. everyone is very nice and respectful. Email. They will ask you a few questions, this process can be but a few minutes. IEHP Careers - IEHP Welcome to Inland Empire Health Plan. Although it can be challenging, it feels good to help people, which I would say is the most enjoyable part about the job. Provide Member’s with health plan education in regards to and Medi-Cal benefit coverage, including understanding coordination of benefits and eligibility rules. Managers talk down to you and don't care about you as a person. The above services are available to IEHP Member’s at no cost. Phone. Iehp Job Fair - CareHealthJobs.com. Workdays care very busy with a very high volume of calls consistently throughout the workday. Good Company if your not in member services, Increased stress levels/no advancement/ favoritism. Phone. Already a member? IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) Email. Do these reviews help you learn more about. Phone. It is an amazing company to work for. Reviews from IEHP employees about working as a Member Services Representative at IEHP. Join our Talent Community. You can even participate in the activities that are for the company because they dont allow time for Member Services to enjoy. Its great that IEHP actually takes 6 weeks to train a member services representative. All positions will be working from our Rancho Cucamonga headquarters. IEHP and my authorized representative may only share the minimum necessary Protected Health Information (PHI) and other private facts to carry out IEHP services. IEHP offers great benefit pack and offers CalPers for retirement. I do not enjoy the micro management. Centers for Medicare & Medicaid Services Form Approved OMB No.0938-0 950 .