Set Seems like you have to interchange the earpiece when you connect to the device. Got an answer from support; apparently there’s something wrong inside the earphones and they have to be exchanged. Anker published the Soundcore App for Android operating system mobile devices, but it is possible to download and install Soundcore for PC or Computer with operating systems such as Windows 7, 8, 8.1, 10 and Mac. got a replacement send out to me, which now work perfectly fine when I do the firmware update. Charge for 10 minutes, listen for 1.2 hours Charge for 10 minutes, listen for 1.2 hours. But due to some weird reason it is not updating I have tried all the methods. Your music is transferred in the highest possible quality to preserve the sound and give you an exceptional listening experience. Yup, same issue here. Soundcore Liberty Air 2 Bluetooth Headset One-Step Pairing and Bluetooth 5. Any resolution to this problem yet? Learn More. ; Perfect for Home Offices: Each earbud is equipped with two microphones and cVc 8.0 noise reduction technology.Environmental noises are reduced by 60%, while 95% of your voice is retained so you sound louder and clearer on the other end. Our 'Play' buttons don't just start incredible music, they also reveal the truth: Breathtaking sound that moves, touches, and thrills is no longer an exclusive privilege. tried with 2 different phones (OnePlus 6T, Sony Xperia Z3 Compact). Anker devs, please give us a fix for this issue so we can use the earbuds to its full potential! Then, download the firmware for your product below. I got in touch with the support via email and I bought Anker Soundcore 2, about 2 years ago… I have updated the firmware yesterday to the latest one (04/19). Or remove both for stereo sound. At Soundcore, we break this illusion. We created Anker® to make the smart life simpler; tackling first-world problems like low battery and slow data access to make life better. So it seems only one of my Liberty Pro 2s needs the update? By continuing to browse, you agree to our use of cookies. Same issue, L Version: 04.18, R Version: 04.19, update stops around 70%… contacted support, waiting for an answer ! Very easy to use and connect. Simply remove one of the earbuds from the charging case to automatically enter mono mode. With this update I got the battery percentage shown in status bar on my smartphone (it didn’t show in previous firmware), but also I got the less bass in the reproducing music. I was so happy that Amazon had these wireless earbuds half off a few weeks ago. But due to some weird reason it is not updating I have tried all the methods. Issue on Soundcore Liberty Air 2's Bought a pair of Liberty Air 2's for Christmas off Amazon (Yes I know the pros are coming out soon) and they worked great until recently. Not being loud enough was a real problem. This ensures your voice is optimized while ambient noises are suppressed. I am having a similar issue. Software upgrade utility Selecte A3105 SoundCore 2 V047-20180712.fw Software ver use a USB cable to connect the speaker to the computer Choose Next Step . We use innovation, experience, and pioneering listener analysis to create products that revolutionize expectations for audio quality. Also includes S/M/L EarWings and a USB-C cable to charge the case. The noise cancellation is good, I personally like the Hearing ID feature, and the battery life is excellent. Click Here to Visit Our All-New Website with Free Shipping to Even More Countries Sign In Then I got the liberty neo and they were great. Reinstalling the app,resetting the buds, restarting the phone etc. I’ve tried using multiple cables, multiple USB docks, and uninstalling and reinstalling the Anker update utility. And the issues are slight in and outs while the left headphone works fine. Find Soundcore News Articles, Video Clips and Photos, Pictures on Soundcore and see more latest updates, news, information on Soundcore. Use the app to enhance your listening experience—choose from 22 EQ settings, use HearID to create your own personalized sound profile, or totally customize the EQ. Click on the “View PDF Instructions” link or watch the informational video for details. Anyone have any updates / fixes? Just got my liberty air 2 and have the same issue with the firmware update. For more information, visit www.anker.com (https://www.anker.com/update-firmware) Although both buds are connected to my Note 10 it refuses to update (from 4.18 to 4.19) Instead I get…Screenshot_20191224-124155_Soundcore|236x500. Now both buds should be connected, and both stereo and mono mode should be working perfectly. I have a tablet running Android 10 I suppose I can try but I just keep getting weird messages about make sure the headphones are pair, unpair and repair blah blah blah. So far we have no major complaints. Liberty 2 Pro In-Ear Studio Performance I have also gone through all the troubleshooting steps in this post. I find them comfortable but only after reading instructions and trying different things. Please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. It would be great if someone could help me out with the issue, It sounds like you’ve covered all of the normal troubleshooting steps. Anker Soundcore Liberty 2 Pro True Wireless Earbuds, Bluetooth Earbuds with Astria Coaxial Acoustic Architecture, In-Ear Studio Performance, 8-Hour Playtime, HearID Personalized EQ, Wireless Charging Astria Coaxial Acoustic Architecture: A state-of-the-art design which integrates a customized Knowles balanced armature and an 11mm dynamic driver. It pays to be patient and wait for good deals so I didn't have to spend a lot of money on wireless earbuds. So finally I bought these, the Liberty 2. Reinstalling the app,resetting the buds, restarting the phone etc. Thanks for the answer @AnkerSupport. Soundcore Liberty 2 Wireless Earbuds, Diamond-Inspired Drivers, 32H Playtime, HearID Personalized Sound, and Bluetooth 5.0. Download Soundcore PC for free at BrowserCam. Great sound as well. My firmware update shows the following: L Version: 04.18 R Version: 04.19 I can clearly see they are pair and uninstalling the app, re-pairing, nothing works. I have done the same steps as well. Hey I have purchased a liberty air 2 recently and was trying to update the firmware of the buds from 4.08 to 4.18. To ensure everyone gets a flawless listening experience with Liberty 2 Pro, HearID intelligently tests your hearing and creates a tailor-made sound profile just for your ears. A message that tells me that both buds need to be connected and then a confusing message about disconnecting then reconnecting them in order to see if they work. I find my self having to reconnect each earbud to my phone after shutting them off manually and then turning them back on. I have the same issue where there update fails around 72%, sometimes even earlier than that. Download firmware update. We created Anker® to make the smart life simpler; tackling first-world problems like low battery and slow data access to make life better. We use cookies to ensure you get the best experience on our website. My Soundcore Liberty 2 Pro firmware wont update? Confirm it. Most were pretty bland. Put the buds back in the case- leave lid open, Hold the button on the back of the case until the LED on the buds turn red, wait for “liberty 2 pro” to show up, and click it, on the screen a pairing request should show up. These are perfect! The update stops at around 70%, Any way you can try to do the update over wifi vs cellular network, Just bought these. If you just try to blindly put them k. They will be very uncomfortable to you. No issues at all with these buds. Each time i have tried to update my firmware from the Soundcore app from my phone, it always gives me an “error” message around 73%. Please enter a valid email address (Example: name@domain.com). Soundcore Pair Liberty 2 Bluetooth Pairing Request “Headset” would like Soundcore to pair with your Phone Liberty 2 Cancel Pair LED-beteende (öronsnäckor) Page 54 • Styr volymen via den anslutna enheten • Varje gång som du slår på dina Soundcore-hörlurar kommer de att ansluta till den senast anslutna enheten om de befinner sig inom Bluetooth-räckvidden. Any ideas? These are great! Male sure to earn how to wear them right! Coupled with good sound quality and battery life, Anker has a winner here. [INT] A3913 Liberty 2 Quick Starter Guide, USA: 1-800-988-7973Mon-Fri 9AM-5PM (PT)International Markets. I lost my first pair, or someone else fell in love with them enough to risk personal injury. (App Version 1.9.3), I tried to do the firmware update for the Liberty Air 2, followed it by the letter and now got the left earbud version on 4.18 and the right earbud version on 4.19, The firmware update cancels the update process at around 70% (sometimes at around 50 %) with the error message “An error has occured”. True Wireless Earbuds with Diamond-Inspired Drivers and HearID Personalized Sound. Same with Wifi and cellular network. Please agree to the Terms of Use and Privacy Policy. Also the battery tends to drain faster on one earbud then the other. Update Firmware; Documents & Drivers; Brand; PARTNERSHIPS; Community; Liberty Air 2 Diamond-Inspired Sound 4 Microphones with cVc 8.0 Uplink Noise Cancellation LEARN MORE. The only time I have connection issues is with the right headphones during phone calls. Is this something normal and anyone experiencing this as well? We will further help you within 24 hours. My firmware version is 4.15 and the newest version is 4.19, update stop around 70%. Both earbuds Both earbuds. So everybody who are still facing the same issue; Get in touch with the support via mail service@soundcore.com and they will send you a replacement after a quick hardware validation. If you have any questions or need additional support with your update, please contact service@soundcore.com. I agree to subscribe to the Soundcore newsletter, and to the Privacy Policy and Terms of Use. The Soundcore app also allows you to take complete control over the EQ and provides 22 preset profiles. Diamond-enhanced sound via diamond-inspired drivers, crystal-clear calls Diamond-enhanced sound via diamond-inspired drivers, crystal-clear calls. We are sorry to hear the issue you are facing. Diamond-Inspired Sound: Liberty Air 2’s diamond-inspired drivers increase the sound frequency bandwidth by 15% and deliver 2× the amount of bass. I am having the same exact issue. Whenever I open the Soundcore App, it doesn’t even let me choose any other setting (like reprogramming the touch controls or set the EQ) since its directly prompting me to the firmware update menu and doesn’t let me switch to any other menu. To perform this last operation, simply follow these steps: select the headphones via the icon at the top next to My Devices Same issue here. Once the update has been downloaded and installed, Android users will have the opportunity to exploit all the potential of the new Soundcore Liberty Air 2 Pro headphones, including the ability to update its firmware. It would be great if … Maps your personal hearing sensitivity at multiple frequencies to create personalized EQ settings just for you. iPhone 11 user here…. Got the app to make a custom equilizer and it works well. Awesome ear buds! For someone who likes their music very loud with deep bass but clear highs and treble (for everything from hard rock to metal and then underground hip hop to jazz) these gave me an amazing sound. Question, does anyone know what are the exact bug fixes. So you can remix, optimize, and personalize to perfection. For more information, visit soundcore.com (https://www.soundcore.com/update-firmware) I’m having the same issue. Page 1 LED behaviour (Earbuds) Steady white for 1 second Steady red for 1 second Pairing Soundcore Liberty 2 USER MANUAL True Wireless Stereo Connection Slide to open the charging case, the earbuds will automatically power on. Sign up to receive exclusive offers and updates. This is a big issue which needs to be addressed because we can’t use the Liberty Air 2 to the its potential. Nothing is helping. Has anyone figured out a solution to this problem? Please reach out to service@soundcore.com and they’ll be happy to help you further! Soundcore Liberty 2 Wireless Earbuds, Diamond-Coated Drivers, 32H Playtime, HearID Personalized Sound, Bluetooth 5.0, Bluetooth Headphones, 4 Mics with Uplink Noise Cancellation Diamond-coated driver: Liberty 2 wireless earphones take Advantage of the ultra-light, yet rigid structure of diamonds to create a driver dome that maintains its rigidity, even when vibrating at high frequencies. Liberty Air 2. I’m on version 4.08 and I can’t even attempt to update on a phone running Android 9. So this is number 2 for me. There is also live chat available during the day at: https://www.soundcore.com/contact, OnePlus 6. I emailed support a couple of days ago but haven’t heard anything. Anker recently uploaded a few tutorial videos to their YouTube channel, explaining how to update a speaker’s firmware. @ChuWie, @DD11, @k3stl3, @aroberts33, @mokap, @dav.gar. Liberty 2 true wireless earphones have 4 built-in microphones with cVc 8.0 noise reduction technology. Anker stepl: step2: step3: Software Upgrade utility Connect Device Select Firmware Update Successful The firmware upgrade was successful. 7 Hours 7 Hours. The call quality was my biggest concern, and that has exceeded my expectations. After a couple days of usage though, the right earbud's touch controls started triggering on their own, even if the earbuds weren't in my ears. I have had several in ear bluetooth headphones. But anyhow, I don't want to be without a pair. Hey I have purchased a liberty air 2 recently and was trying to update the firmware of the buds from 4.08 to 4.18. 28 Hours 28 Hours. Other functions include adjusting on-ear controls and easy firmware updates. SOOO are the Soundcore Liberty Air 2 headphones defective because I just picked up a pair from Walmart and I’m having the same issue as a lot of you. They are that good! For what I paid it was very worth it. Second time I’ve ran into connection issues with these ear phones. The right earbud will automatically connect with the left earbud. When i try to upgrade the firmware A3161 v2.52 to my Soundcore Flare 2 it starts download ADFUS, and then fails. Soundcore Life P2 True Wireless Earbuds with 4 Microphones, CVC 8.0 Noise Reduction, Graphene Driver, Clear Sound, and USB C. Learn More. Your music is transferred in the highest possible quality to preserve the sound and give you an exceptional listening experience. Anker SoundCore Liberty Neo The Liberty Neo aren’t the slimmest earbuds we’ve used, but the buttons are much easier to use. Bluetooth 5.0 creates an unbreakable connection between your device and Liberty 2 true wireless earphones for skip-free audio even in busy spaces. Nice and loud. They are already connected ,wth. Tested: The earpiece connected to the phone drains more battery then the earpiece connected to the bridged earpiece via Bluetooth. Took months trying to find a pair that actually fit right and also sounds good. Soundcore App. Firmware update … Thank you for trying some troubleshooting already, according to the information you described, the issue you are experiencing is very unusual. I just bought the speaker yesterday and would like to upgrade the firmware. Soundcore Loyalty Bonus. Liberty 2 true wireless earphones come with XS/S/M/L/XL/M+/L+ EarTips to ensure you find the perfect size for your ears. You can now try to update then again, Powered by Discourse, best viewed with JavaScript enabled, Screenshot_20191224-124155_Soundcore|236x500, deleted and reconnected the LA2 Bluetooth connection, downloaded the Firmware update via cellular network instead of wireless LAN.