For example, below screenshot shows REAL CINEMA option greyed out. Select the cog icon (top right corner) to access the Settings. We can help. The moment you switch to another peripheral or source for which the option can alter picture reproduction outcome whether enabled or disabled, it will return to white lettering informing you option is now accessible. Participant reference: whrl.pl/RcYe5d. 1-1. Make sure to connect the external device directly to your TV. And regardless of status, when greyed out, the option has no impact whatsoever on the resulting picture on screen. Then make sure to go to … It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Explanation . When the TV detects HDR10 content, it will give you 6 'HDR Picture Mode' options. Now go to your LG TV remote. Why were you dissatisfied with the usefulness of this information? When in HDR, some settings might be unavailable (grayed out) in the menu, this is normal. Problems with aspect ratio on an LG TV. This is not a defect with the TV. Here's how to change the default aspect ratio of your LG Smart TV. I think I need to change something in VideoOSD.xml but don't know why. Aspect ratio is set at 16 - 9 but it changes to a different ratio with a 4' wide black strip at the bottom and a 3" srtip at the top. ALSO, BE COGNIZANT THAT SINCE PREMIUM APP BASED VIDEO SOURCES STREAMING HTML CONTENT DO SO WITH AN EMBEDDED PLAYER. Removing black bars on the top or bottom of the picture may not always be possible depending on how the title was originally filmed. This new one does the same but worse, as it changes the picture by itself mid programme. Depending on the type of mismatch between the picture and the display's ratio, the black bars appear in different places. Widescreen aspect ratio lovers without widescreen monitors will have a bad time in the game as well. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. Content wider than the screen it is played on will have horizontal black bars, while content that is taller will use vertical bars. Twitter Share Information about the number of pixels on the horizontal and vertical side of the screen. posted 2011-Oct-26, 12:40 pm AEST ref: whrl.pl/RcYe5d. Privacy Portal - Do Not Sell My Personal Information. Designed with you in mind, LG products offer innovative solutions to make life good. Home; TV Settings. Before getting started, verify the TV is set to Home Use. I have an LG 47LB730V TV running the latest software (4.x, updated 4th September). Aspect ratio is then greyed out and not available. Last edited: Jan 7, 2018 AV gear : LG OLED65E7V , Panasonic TX-P42GT30B, Sony STR-DN1080, Oppo UDP-203, Humax Foxsat HD-R, PS4 pro, Xbox OneX, and B&W MT-30 with PV1 sub. Picture is small and on right side of screen. Removing black bars on the top or bottom of the picture may not always be possible depending on how the title was originally filmed. All my pay channels are now 'stretched' and I can't seem to adjust the ration at all. Find here amazing TV Settings for the LG B7 OLED TV (LG OLED B7) from different well known sources. The TV got damaged and couldn't be repaired. Select the option required from the menu. I noticed that the aspect ratio was set to original and couldn't be changed. For external devices such as Blu-ray players, the Aspect Ratio can be adjusted while viewing media content. Overscan is set ON as default. I bought an LG Tv in March. Pinterest Select the input you use for the Xbox. Posts: 12 Joined: May 2018 Reputation: 0. Greyed out option to change size of text, apps and other items Hi, I have just purchased a Asus Transformer Pro 3 with Windows 10 home. If the PC Desktop is slightly cut off at the top and bottom of the screen, select 1920 x 1080 resolution on the PC, and set the aspect ratio to. We use component connection so the aspect ratio on the TV cannot be changed on HD channels, just regular digital channels. And regardless of status, when greyed out, the option has no impact whatsoever on the resulting picture on screen. EienFr Junior Member. In early 2021, CNET Forums will no longer be available. The laptop has a resolution of 2880 by 1920. Click on it, then click on Aspect Ratio. I really just want to be able to adjust Tru motion. This particular situation, which occurs very seldom, is an indication that the option, feature of functionality, greyed out, is out of use for the time being because it does not support the current video signal feed. Some images do not display or links do not work. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). IT IS POSSIBLE THAT NOT ALL TV PICTURE SETTINGS BE SUPPORTED. (GMT -05:00, United States of America local time) Just Scan turns overscan off, and presents the image correctly. IT IS POSSIBLE THAT NOT ALL TV PICTURE SETTINGS BE SUPPORTED. just set up a series 5 5000 LED TV. Choose 16x9 or original. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). This is not a defect with the TV.Regarding cable or satellite service Most HD channels will fill the entire screen depending on how the program was filmed. Thank you for being a valued part of the CNET community. The phone number you add will not be used for any other purpose. There are no other options to adjust the aspect ratio when using this input. This is normal operation. If I turn the set off and back on it fixes the issue for a while. Copyright © 2009-2021 LG Electronics. We apologize for this inconvenience. These are the names LG use for overscan settings. The actual device connected to the TV, may possibly have an adjustment for aspect ratio. Get your questions answered about product setup, use and care,repair and maintenance issues. MAKE SURE APP HAS BEEN UPDATED TO VERY LATEST VERSION. When you receive an analog picture with a 4:3 aspect ratio on your 16:9 TV, you need to specify how the picture is to be displayed. Press the Smart button  on the remote control and select Settings > PICTURE, then press WHEEL or ENTER. Can I fix this or do a make a service call. The Aspect Ratio can be adjusted while viewing media content using Smart Share. It just started today. (Look for a remote control button, or menu option labeled: Aspect, Ratio, or Format) An HD Cable or Satellite box should be connected with either HDMI or component cables in order to receive the best picture quality. While setting up your television and tweaking picture quality on-screen menu options to optimize viewing entertainment, you may stumble onto unresponsive feature or functionality as they show up “greyed out”. tnt68. We can help. Harry. Then, go to the Picture section > Aspect Ratio. Bluetooth is grayed out in Sound Out options by diablo1961 Feb 26, 2019 1:00PM PST I used a Skullcandy "Hesh" headset and a Sony soundbar with this LG TV (50UK6300PUE). EMAIL. Depending on your content type (HDR10 or Dolby Vision), you may need to adjust your settings as follows: HDR10. to Share your thoughts about the experience. 2,803 satisfied customers. Check that Mode Setting is set to Home Use. When widescreen TVs started appearing, they emulated those same ratios, but many TV shows (and some movies) were still in 4:3—and we were eventually left with a bit of a mess. Archive View Return to standard view. Most applications don't have an option to adjust aspect ratio. It can't be changed. First, thanks for this beautiful skin . Hi. If you want to connect to LG Corp., or other LG affiliates, please click. Real Cinema feature is selectable only when video source signal is recognized as 24Hz or 60i. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. JavaScript appears to be disabled in your browser. To do this Press the Smart button  on the remote control and select Settings >Option > Mode Setting, then press WHEEL or ENTER. For movies, 'Technicolor Expert' is the best option available. The tvs pretty excellant already just for peice of mind . Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Get your questions answered about product setup, use and care, repair and maintenance issues. Menu option cannot be accessed or altered as it is greyed out on the on-screen menu. When I put on the free tv through lg I can change them. Our new AI powered chat bot service is here to help 24/7 365 days a year. Some of the standard and widely used aspect ratios are 4:3, 5:4, 16:9 and 16:10. Canny manufacturers, including LG, have solved the problem by allowing you to adjust the picture ratio on the TV to fit the program you're watching. My aspect ratio (and other) settings are "greyed out" and seemingly not available. When I try to connect it to my HD monitor of resolution 1920 x 1080, I find that the windows, text and fonts are are massive and unpleasant. If the PC Desktop is slightly cut off at the top and bottom of the screen, select 1920 x 1080 resolution on the PC, and set the aspect ratio to Just Scan on the TV. posted 2011-Oct-26, 12:40 pm AEST O.P. Some DVD disks may be formatted for EienFr Junior Member Posts: 12 #1. The moment you switch to another peripheral or source for which the option … LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Make sure to check for available app updates . Aspect ratio will suddenly lock on original. TV is under warrenty. For RGB-PC input, select either a 4:3 or a 16:9 aspect ratio. 1.778:1 16:9: Resolution. 60LB6500 smart. Some DVD disks may be formatted for 4:3 or 16:9 or other aspect ratios. If you stream an app and then press the WIDE button, the TV displays Feature not available. HD cable and satellite boxes usually have their own output format controls that will resolve most issues with regards to aspect ratio. The information did not resolve my issue. This article explains the reason behind such circumstances. I was given a replacement TV. If you switch to the set-top or satellite box mode, you will be able to change the size of the picture. 2018-05-25, 21:24 . The actual device connected to the TV, may possibly have an adjustment for aspect ratio. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Close out of WebOs and click on the settings gear. How To Set Default Aspect Ratio in LG Smart TV To set the default aspect ratio, press the Home on your LG Smart TV remote to open the menu. Aspect ratio. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. For HDMI-PC input, all aspect ratio options are supported. Our new AI powered chat bot service is here to help 24/7 365 days a year. THIS IS NOT A PRODUCT DEFECT. This particular situation, which occurs very seldom, is an indication that the option, feature of functionality, greyed out, is out of use for the time being because it does not support the current video signal feed. I reset the aspect ratio to … read more. In order to get the best possible experience from our website, please follow below instructions. Menu. Was experiencing the greyed out / auto issue (if you can call it that) on the live tv setting. The majority of Aspect Ratio issues can be resolved by correctly setting options in the Aspect Ratio Menu. All Rights Reserved, The majority of Aspect Ratio issues can be resolved by correctly setting options in the, For external devices such as Blu-ray players, the. Select Picture Size from the menu, then press WHEEL or ENTER. To do this Press the Smart button  on the remote control and select Settings >PICTURE > Aspect Ratio, then press WHEEL or ENTER. Aspect Ratio for DVD/Blu-ray Players etc. Me too, please help. If adjusting the TV does not solve the issue, then the device setting is likely to be the cause. When Picture mode opens the Aspect Ratio Settings should be available. I want to rescan for updated Freeview channels but the menu option (Quick Settings, Programmes, then the two options under this) to do this is greyed out. As you can see, when you watch a 21:9 movie on a normal 16:9 widescreen TV, you will have some black bars at the top and botto… ASPECT RATIO: You have 2 things to check here: * Go to the Xbox dashboard under Video options * Make sure you tell the Xbox you have a 16:9 screen in HD * Save the settings. IT IS MERELY INCOMPATIBILITY BETWEEN VIDEO SOURCE AND FEATURE OPTION. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. If you’re wondering why the picture size settings are disabled or greyed out on your Samsung TV, here’s the answer. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. 1. The function to zoom screen and change the aspect ratio is not available for all content playing sources. How to fix Overscan on LG TV. Samsung Q90T QLED; Samsung Q70T QLED; LG CX OLED ; Panasonic GZ2000; Sony X950G (XG95) Sony A9G OLED (AG9) Sony X900F (XF90) Sony X850E (XE85) Sony X900E (XE90) Sony XE93 (X930E) Sony X940E (XE94) Sony Z9D (ZD9) Sony Z9F (ZF9) Sony A1 OLED; Sony A8F … When the aspect ratio of the content you are trying to watch doesn't match the aspect ratio of your TV, you'll usually end up with black bars. Our TV uses cablebox settings of 1080i for HD on the components (no options on remote) and 480i for the 4:3 override which allows us to view in 4:3, full, justified or zoom via the remote. Press the Q.Menu button , on the remote control. Page 45: Picture Size (Aspect Ratio) Control PICTURE SIZE (ASPECT RATIO) CONTROL This feature allows an analog picture with a 4:3 aspect ratio is displayed on your TV. The actual device connected to the TV, may possibly have an adjustment for aspect ratio. I recently change my 55" HDTV to a 70" 4k and I gave an issue with OSD which is crop (see attached pictures below). Check for Closed Captioning (CC) or Extended Data Services (XDS). The options available are described below. We apologize for this inconvenience. LG 55' Oled TV. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). I was disappointed with the product quality or performance. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Model OLED65C8PUA. cst-sms-popup-message-result-successfully. Some programs aren't in full screen when produced. JavaScript appears to be disabled in your browser. using direct tv and i'm. The reason being, peripheral connected to television is a personal computer. All Rights Reserved, Menu option cannot be accessed or altered as it is greyed out on the on-screen menu. to Find helpful information about your LG product, Facebook Share And how long has this been happening with the channels? Overall, how satisfied were you with the usefulness of this information? just set up a series 5 5000 LED TV. In order to get the best possible experience from our website, please follow below instructions. Since the computer video card produces neither, Real Cinema cannot be activated or deactivated. Looks like Aspect Ratio is greyed out using WebOs apps (this ensures you will be getting the correct aspect ratio for anything you watch using an app:16x9, 4x3 etc.). Change the aspect ratio on the app's settings. 1. The ratio between the horizontal and the vertical side of the display. Some DVD disks may be formatted for 4:3 or 16:9 or other aspect ratios. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Select the option that gives the desired result. Your privacy is important. As of December 1, 2020, the forums are in read-only format. Firstly, I apologise in … ALSO, BE COGNIZANT THAT SINCE PREMIUM APP BASED VIDEO SOURCES STREAMING HTML CONTENT DO SO WITH AN EMBEDDED PLAYER. Technician's Assistant: What's the exact make and model of your television? Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV. The information was not presented clearly. If adjusting the TV does not solve the issue, then the device setting is likely to be the cause. If adjusting the TV does not solve the issue, then the device setting is likely to be the cause. Reply. Noise reduction, MPEG, smooth graduation, real cinema and tru motion are all greyed out, I have my cable hooked through the Xbox so I guess Xbox already upscales it because those settings are usually for sdr. Check the aspect ratio of the program or movie that you're watching. 10 Posts #2 • Apr 26, 2019. Turn … from October 2011; to December 2012; last updated – posted 2012-Dec-14, 9:45 am AEST posted 2012-Dec-14, 9:45 am AEST User #459625 78 posts. (GMT -05:00, United States of America local time)